We now offer in-store pickup for select items! After placing your order online, we'll authorize your payment method and send you an email once your order is ready for pickup. Bring your order confirmation email (mobile or a printed copy) with you and a valid photo ID to pick up your items
In-Store Pickup
FAQ
How to Place an In-Store Pickup Order
Once in checkout, you can choose to pick up eligible items at a Free People store. The store nearest you will be automatically defaulted unless you have a Home Store selected. At checkout, verify your store location. If it's not correct, simply select “Change Store.”
When Will I Be Charged?
How to Pick Up Your Order
We'll send you a Ready for Pickup email once we're ready for you to stop by the store. Your item(s) will be held for 4 days from the receipt of the Ready for Pickup email. Orders not picked up within this timeframe will be automatically cancelled. Bring your order confirmation email (mobile or a printed copy) and a valid photo ID to the store to pick up your item(s).
What If I Can’t Pickup My Order On Time?
Your order will be held for 4 days from the receipt of the Ready for Pickup email. Orders not picked up within this timeframe will be automatically cancelled and the authorization automatically be removed from your payment method in 5-7 business days. The exact timeframe for removal is determined by your card's issuing bank. We do offer the option for someone to pickup the order on your behalf. Please make sure they have the order confirmation email with them (mobile or a printed copy) and your photo ID to present on your behalf.
Can I Return My In-store Pickup Items?
Yes! You can return your in-store pickup items to our store location where you picked up your item.